elliescreations

We stand behind every bead, stone, and sparkle. Your handmade jewelry is crafted with love and attention to detail, and we want you to feel confident wearing it every day.

Our Promise

All of our jewelry comes with a 30-day craftsmanship warranty. If your item arrives with a defect or breaks under normal wear within the first 30 days, we’ll repair or replace it—no fuss, no stress.

What’s Covered

• Broken chains or clasps
• Loose glass beads or stones
• Manufacturing defects in materials or assembly

What’s Not Covered

• Normal wear and tear after 30 days
• Damage from rough handling, chemicals, or water exposure
• Lost items
• Custom changes made after purchase

How to Make a Warranty Claim

1. Email us with your order number and a photo of the issue
2. We’ll review it and respond within 1 to 2 business days
3. If covered, we’ll repair or send you a replacement free of charge

We care about your experience just as much as we care about our craft. If something’s not right, we’ll do everything we can to make it better.